To reset your password, submit your username OR your email address below (this email address must be the one that you have been set up with in the system).

If we can find you in the database, an email will be sent to your email address, for you to confirm and then you will be sent a new password. Please do not request a new password more than once. If you do not receive an email with a new password, the email address in the system must be incorrect. Please speak to your Venue Manager or Admin Officer who can reset your password and check your email address.

Please note: For Venue Managers and Admin Officers, your email address in the system will be the generic hotel manager or hotel admin email address. For example, abchotelmanager@alhgroup.com.au